Refund Eligibility
Event tickets and camping passes for The Big Thing 2027 by XOVERLAND are refundable up to 60 days prior to the event, through May 9, 2027. Refunds are issued back to the original payment method. If you cancel your whole order before the deadline, everything comes back: your registration, your add-ons, and the RegFox service and card processing fees. If you are only dropping part of your order, like a single class or a campsite, that item's price is refundable but the service and processing fees are not. Merchandise is never refundable. Refunds are processed according to RegFox’s standard timelines.
The following are non-refundable, regardless of purchase date:
Merchandise
RegFox (The Big Thing by XOVERLAND’s registration platform) service fees and credit card processing fees, when you are refunding only part of an order
Merchandise that is purchased during the online registration checkout process is not eligible for refund and must be picked up on-site at the time of the event. Should you no longer be able to attend, merchandise is not able to be shipped.
Refunds are processed through our registration platform, RegFox, and must be requested before the deadline.
After May 9, 2027, we are no longer able to issue refunds. If you can no longer attend, you can transfer your registration to another attendee instead, and you will get your registration cost back minus a $25 transfer fee once they complete it. See more below.
Purchase Protection
You have the opportunity to protect your order with Purchase Protection when checking out. If you happen to need a refund due to a qualifying circumstance, you can receive a refund by filing a claim with Purchase Protection. See qualifying circumstances and terms here: https://www.purchaseprotection.com/terms/
Purchase Protection cannot be added after you submit your order. Purchase Protection does not cover any merchandise added to your order.
Purchase Protection is only available for United States payment methods.
If you selected to include Purchase Protection in your order and need to file a claim, you can do so here: https://www.purchaseprotection.com/claims/
XOVERLAND is unable to assist with Purchase Protection claims.
How to Request a Refund
If your purchase is eligible for a refund, contact us before the May 9, 2027 deadline and our team will process it for you.
Email [email protected] before May 9, 2027
Put “Refund Request” in the subject line so it routes to the right person.
Include your order details
Use the name and email address you registered with, and include your order or registrant ID from your confirmation email if you have it handy.
Tell us what you’d like refunded
Your full order, or just a specific add-on like a campsite or a bonus class.
We’ll confirm by email
Once we process it, your refund goes back to the original payment method on RegFox’s standard timeline.
Requests received after May 9, 2027 can’t be honored. If you can no longer attend after that date, see Registration Transfers below.
Registration Transfers (Only available after the refund deadline)
If you are unable to attend after the refund deadline:
You may transfer your registration to another attendee using RegFox’s transfer tools
Transfers must be completed prior to event check-in. Once the new attendee completes the transfer, you will be refunded what you paid for your registration, minus a $25 transfer fee
A transfer that isn’t completed by the new attendee before the transfer window closes will cancel automatically, and you’ll need to start it again
The new attendee pays the registration price that’s current at the time of transfer, which may differ from what you originally paid
Only the person who placed and paid for the order can start a transfer
The Big Thing by XOVERLAND does not manage or guarantee private registration resale or exchanges.
To start a transfer:
In the confirmation email you received after purchase, click the link to set up your account. Once your account is set up, open your registration from your account dashboard.
Locate the registrant to be transferred and choose the transfer option
Enter the new attendee’s name and email address
The new attendee receives an email with a claim link and completes the registration in the system, paying the current price, before the spot is released from your order
Once the transfer is finalized, the new attendee receives their own confirmation email and registration
Registrations may be scanned in under the new name at check-in
A signed waiver is required from the new attendee before they can download their registration
If you need any assistance with changing your registration, please contact [email protected]
Weather & Force Majeure
The Big Thing is an outdoor event and will take place rain or shine.
No refunds will be issued due to weather conditions
In the event of postponement, modification, or cancellation due to circumstances beyond our control (including but not limited to extreme weather, fire restrictions, government orders, or force majeure), refunds or credits will be handled according to RegFox capabilities and at the discretion of the event organizers
No-Show Policy
Failure to attend the event for any reason — including illness, travel issues, or scheduling conflicts — does not qualify for a refund.
Policy Acknowledgment
By completing a purchase through RegFox, you acknowledge and agree to this refund and cancellation policy at checkout.